(713) 467-9762
The Public Works Department is responsible for the operation and maintenance of the City's public streets, traffic control devices, sidewalks, drainage system, animal services, and water and wastewater utility system.
To report a problem regarding Public Works within the City, please use the Report a Problem form:
Water Quality & Reports
The City takes pride in providing our own water to our residents. We maintain a tradition of producing ample SUPERIOR quality water, vigilantly maintaining our water and wastewater infrastructure, and providing responsive and efficient customer-oriented service in a cost-effective manner emphasizing responsible environmental stewardship and compliance with all regulatory requirements. The City purchases water from the City of Houston to ensure we are in compliance with the Harris Galveston County Subsidence District's requirements.
The City of Bunker Hill Village is pleased to provide the Annual Drinking Water Quality Report in accordance with the requirements of the Texas Commission on Environmental Quality.
- 2022 Water Quality Report
- 2021 Water Quality Report
- 2020 Water Quality Report
- 2019 Water Quality Report
Drainage
The City’s drainage requirements are based on a concept called “No Net New”. In order to fully understand this concept, some history of the city is required. Several years ago, our first Master Drainage Plan was created. This document was created as a result of more than 300 homes flooding in the city. The goal of our first plan was to create a global roadmap to construct new drainage from all areas of the city and deliver that water to Buffalo Bayou. (CLICK HERE TO SEE A MAP OF THE PLANNED DRAINAGE PATHS)
Our citizens have invested almost $20 million to construct the projects of the first Master Drainage Plan. Since the completion of these first drainage projects, Harris County Flood Control, the entity which owns and operates Buffalo Bayou, has restricted any increase in drainage to that waterway. As the city redevelops with new homes and additional runoff generated from new lot coverage, a storage location for the water has to be created. This is why underground detention is required for a project when additional non-permeable coverage is created. The storage is required for the planned addition above what was previously existing, hence the name “No Net New” runoff.
After the first edition of our drainage ordinance was in place, we began seeing an issue with the application of the requirements to the medium and smaller lots of the city. Specifically, when a new home was planned and the required detention was constructed, a substantial cost was encountered later by home owners who wanted to add a new pool, outdoor kitchen or other non-permeable lot coverage project. The additional lot coverage meant that additional underground storm water detention would be required. For lots with an area of 25,000 sf or less, the majority were developing to the maximum allowable non-permeable lot coverage of 45%. So, for these size lots, the drainage ordinance was revised to require all of the detention to be in place at the time of the new home construction. This means that no additional underground detention would be required as new homeowner projects are added. The ultimate required detention would already be in place.
An update to the City’s Master Drainage Plan was recently completed to map out future improvements to the City’s drainage. As a result, several city storm water detention projects have been completed adding approximately $4 million in additional drainage improvements. Our partnership with everyone who builds new homes allows us to improve the overall drainage of the city incrementally as each new home is constructed. Our goal is to allow redevelopment to occur without impacting the existing homes and properties.
High Bill? Check for Leaks
Potential Causes of High Water Bills
Water leaks, irrigation systems, dripping faucets, and/or constantly running toilets affect your water consumption and charges. Not all leaks can be seen or heard, as some may be in an outside pipe between the water meter and your residence. Property owners are responsible for repairing leaks in pipes and fixtures on their property and for all water charges resulting from leaks. The City does not issue credit for leaks on the residential side.
To ensure the most effective water consumption for your water bill, take proactive measures to monitor for potential leaks. Things to check if you get a bill that is higher than usual:
Irrigation System
- Irrigation systems are a common source of water use. Generally, water consumption is higher during summer months and drought conditions. Watering times generally double during the summer months compared to the winter. Ensure that the irrigation timer is programmed properly, i.e. sprinklers are not watering too frequently and/or too long. Reprogramming may be necessary.
- Check for broken or damaged sprinkler heads
- Adjust sprinkler heads to avoid watering impervious surfaces.
- Install rain sensors that will automatically shut off the irrigation system during rainfall or when the soil is adequately moist.
- Consider a drip irrigation system or low-flow sprinklers.
- Self-check: Conduct routine property inspections. Wet or muddy areas that cannot be explained by normal watering or rainfall are signs of a leak.
- For winter weather tips, visit www.texaswaternewsroom.org
For a step-by-step guide to check for irrigation system leaks, visit www.smarthomewaterguide.org/
Toilets & Faucets
A continuously running toilet or other fixture can lead to a considerable increase in your water bill, despite maintaining the same water consumption habits. The average leaking toilet can waste as much as 200 gallons of water per day.
- Listen for continuous running or hissing sounds from the toilet after flushing, which may include:
- Toilet tank refilling constantly or between flushes
- Water flows into the bowl even when you have not flushed it
- Check for a worn out flapper valve. Ensure the valve is tight and does not let water leak from the tank into the bowl and down the drain.
- Look for dripping sink and bathtub faucets and shower heads.
- Self-check: Perform a dye test by placing severeal drops of food coloring into the toilet tank. If any color appears in the bowl, you have a leak.
Learn more about how to fix a running toilet at www.savingwater.org/indoors/toilets/toilet.
Routine maintenance of irrigation systems, toilets & faucets enable you to identify and address issues early on, prevening a costly water bill and reducing water consumption.
What Can I Do if My Bill is Unusually High?
If you receive a bill that you believe is too high, check over the common causes listed above. This may help pinpoint the source of the high bill.
The City's utility software has the capability to detect if a potential leak is present through a Meter Download. To request a Meter Download, contact Utility Billing at 713-467-9762 or submit a General Inquiry at www.bunkerhilltx.gov/about/contact-us.
View Meter Download instructions.
